RS-Sports Performance

Last Updated: 21/09/2026

 

1. Introduction

RS-Sports Performance is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or engage with us for sports therapy, injury rehabilitation, performance coaching, and related services.

RS-Sports Performance acts as the Data Controller for the personal information you provide.

 

Contact Details:

RS-Sports Performance
E-mail: rs-sportsperformance@outlook.com
Telephone: 07921 803989

 

Address:
RS-Sports Performance

The Old Farm House
Craycombe Farm
Fladbury
Worcestershire
WR10 2QS

 

2. Information We Collect

We may collect and process the following personal information, including your full name, email address, telephone number, date of birth, and emergency contact details.

To provide safe and effective treatment, we may also collect health and medical information, including medical history, injury history, current symptoms and diagnoses, medication information, exercise and rehabilitation records, and treatment notes and progress records.

Payment information is processed through secure third-party providers. RS-Sports Performance does not store full payment card details.

Website Information

When using our website, we may collect information such as your IP address, device information, browser type, and website usage statistics through cookies and analytics tools.

 

3. How We Collect Your Information

We collect information when you complete consultation or assessment forms, register for services, contact us via telephone, email, website, or social media, use our online booking and rehabilitation platform, or make payments for services.

 

4. Use of Rehab Guru

RS-Sports Performance uses Rehab Guru to manage exercise prescription, rehabilitation programmes, client communication, appointment administration, and client records.

When you use Rehab Guru, the following information may be collected and stored: your name, email address, exercise programme information, rehabilitation progress data, and clinical notes relevant to your rehabilitation.

Your information is processed and stored securely through Rehab Guru's systems. We encourage clients to review Rehab Guru's own Privacy Policy for further details regarding its data handling practices.

 

5. Payments

Payments may be processed through secure third-party payment providers integrated with our booking or management systems. Payment providers are responsible for securely processing and storing payment information in accordance with applicable financial and data protection regulations.

RS-Sports Performance does not store complete debit or credit card information.

 

6. How We Use Your Information

We use your personal information to:

• Deliver sports therapy and rehabilitation services.

• Develop personalised treatment and exercise programmes.

• Monitor your progress and recovery.

• Manage appointments and bookings.

• Process payments.

• Communicate with you regarding your treatment.

• Meet legal and professional obligations.

• Improve our services.

 

7. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your information on the following lawful bases:

Contract
To provide treatment and services you have requested.

Legitimate Interests
To manage and improve our business operations and client services.

Legal Obligation
To comply with healthcare, tax, insurance, and professional regulatory requirements.

Explicit Consent
For the processing of health-related information and, where required, for marketing communications.

 

8. Sharing Your Information

We will not sell your personal information.

Your information may be shared with:

• Rehab Guru.

• Payment processing providers.

• Professional indemnity insurers.

• General practitioners, consultants, physiotherapists, or other healthcare professionals where you have provided consent.

• Regulatory authorities where legally required.

All third-party providers are required to handle your information securely and in accordance with UK data protection legislation.

 

9. Data Retention

Client records are retained in accordance with professional practice guidelines and legal requirements.

Typically, treatment records may be retained for:

• Up to 8 years following the last treatment session for adults.

• Until a child reaches the age of 25 (or longer where legally required).

Data will be securely deleted when no longer required.

 

10. Data Security

RS-Sports Performance takes appropriate technical and organisational measures to protect your information against unauthorised access, loss, disclosure, alteration, and misuse.

These measures include password-protected systems, secure cloud-based storage, and restricted access to client data.

 

11. Your Rights Under UK GDPR

You have the right to:

• Access your personal data.

• Request correction of inaccurate information.

• Request deletion of your information in certain circumstances.

• Restrict processing.

• Object to processing.

• Request data portability.

• Withdraw consent where processing is based on consent.

Requests can be made by contacting us using the details provided above.

 

12. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control cookie preferences through your browser settings.

 

13. Complaints

If you have concerns about how your personal information is handled, please contact RS-Sports Performance in the first instance.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)
Website: www.ico.org.uk

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14. Changes to this Privacy Policy

RS-Sports Performance reserves the right to update this Privacy Policy at any time. The most current version will always be available through our website or upon request.

By using the services of RS-Sports Performance, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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